TERMS AND CONDITIONS
Thank you for visiting our site.
By accessing or shopping from this site, you indicate your unconditional acceptance of the following terms and conditions. Please note that we reserve the right to update or revise these terms and conditions, which will also be considered as accepted unconditionally.
The product specifications (weight, color, dimensions, etc.) and product fit/appearance mentioned on the website are approximate values and provided for reference purposes only. Please note that there may be visible variations in a product piece compared to another piece of the same kind or to the images on the website.
REFUND & CANCELLATION
Please be aware that an order can only be canceled within 24 hours of placing the order, as we operate on an order-based production system. After 24 hours, no cancellation requests will be entertained. To request a cancellation, please email gahanejewel[email protected] and simultaneously notify us at +91 8017 244 299.
All refunds will be processed within approximately 5-7 working days.
We will only accept returns in the case of a damaged or incorrect shipment (if a different product has been shipped). To request a return, please submit a return request within 24 hours of receiving the product to [email protected] and simultaneously notify us at +91 8017 244 299. The return shipment must reach the communicated return address within 72 hours.
We offer 80% buyback of our products if exchanged undamaged
The client needs to keep the purchased product carefully as per guidelines provided by us while purchasing respective products
We offer one-year polish gurantee for our gold polish
If the polish tarnishes, we offer free polish and installation within one year from the date of purchase
We value your privacy and are committed to protecting it.
Privacy Guarantee: We do not publish, sell, or rent any personal data or information to any third party. We may collect general statistical information about our site and visitors, such as the number of visitors and the types of goods purchased. Certain employees who require access to your information to perform their duties are granted such access. Any employee who violates our privacy and/or security policies will face disciplinary action, including possible termination and civil and/or criminal prosecution.
Information Collected: The personal information collected is used to process your order and provide a complete shopping experience. You may choose to provide additional personal information like a cover picture, but it is not mandatory.
Indian Rupees (INR) are the currency used for all price quotes on the website.
Only the quoted currency is accepted as payment. Prices do not include VAT or any other indirect taxes.
We pledge to provide excellent service, a wide range of intriguing products, and convenient shopping options at affordable pricing.
Our payment gateway partner securely processes every transaction made on the Website.
Shipping details for each product are mentioned in its description. Since we create everything on an order basis, it takes 10-15 working days for production and shipping. In special circumstances where there may be a delay, customers will be notified in advance. Since we make all products on an order basis it takes a total one month from the date of advance to ship any product
If you require priority delivery, please contact us at [email protected] and simultaneously notify us at +91 8017 244 299 with the following details: